What is your cancellation policy?

Please read the complete Terms and Conditions prior to your tour.

Cancellation by Guest

If you cancel a tour after making a booking there is no reimbursement of your non-refundable deposit that has paid to secure the tour.  A cancellation will only be effective when SI receives written confirmation (email: walkyellowknife@gmail.com) of the tour cancellation by you.

For individuals/groups/organizations whom have paid in full prior to the tour (non-refundable deposit and final payment amount):  Cancelation, without penalty, can be made up to 21 days prior to your tour date Your refund will be the total invoice amount less the non-refundable deposit.   Cancellation within 21 days, a 10% administrative fee of the total invoice will be held back on your refund. Your refund will be the total invoice less the non-refundable deposit and the administration fee.

For Example:

Stories in the Snow Tour

2 @ $125/pp =$250

GST (5%) =$12.50

Total Invoice =$262.50

Deposit =$52.50

Final Amount =$210

Cancellation 21+ days prior to tour:

Refund (Total Invoice - Deposit): $262.59 - $52.50 =$210

Cancellation 20+ days prior to tour:

Administration Fee (10% Total Invoice) =$26.25

Refund (Total Invoice - Deposit - Admin Fee): $262.59 - ($52.50 + $26.25) =$183.75

You are strongly advised to have trip cancellation insurance at the time of booking your tour, which will cover cancellation penalties in certain circumstances.

 Cancellation by Strong Interpretation

SI will try its best to make sure all tour arrangements will be the same as we have planned together. However, to ensure safe and secure tours, SI reserves the right to make amendments, including altering, postponing and cancelling the tour due to extreme weather, transportation issues, wildfires, wildlife or any uncontrollable circumstances.  If SI cancels a tour, you will receive a full refund of any monies paid towards the final payment of the tour, less the non-refundable deposit.

SI is not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, non-refundable flights or car rentals, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, SI reserves the right to issue a full refund in lieu of the choices above, in its sole discretion.